Lisa holds a Master of Social Work from Grand Valley State University. She currently is the Director of ENCOMPASS’ Customer Care Center & Health Advocacy Services. She is also a member of the National Association of Healthcare Advocacy Consultants (NAHAC). As a Professional Support Consultant and Certified Life Coach, she can assist with unraveling complexities you encounter and choose a course of action. Lisa is resourceful when issues pertain to child & elder care concerns. Lisa is aware you cannot always prevent unexpected circumstances. However, you are able to take steps toward preparing yourself to manage the challenges.